CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE EXPERTISE:

CUSTOMER EXPERIENCE MANAGEMENT – SATISFACTION TRACKING AND MANAGEMENT – CUSTOMER LOYALTY IMPROVEMENTS – VOICE OF CUSTOMER MANAGEMENT

WHY ME?

1. I worked in a startup building innovative tool for customer experience management

2. I have met with numerous companies and managers from multiple industry segments and tested what works best and how to gather from customers the most important information required for assuring customer loyalty, satisfaction and experience.

3. I have quite strong technological background and experience using digital technologies such as QR code, applications, SMS, voice, etc.

4. I have been involved as an oponent for master theses on topics related to customer experience.

GET IN TOUCH!

Contact me with details of your project and we can set up a call to discuss how I can possibly help you in customer experience and satisfaction management!

Michal Štefan

International innovator with expertise in innovation design, product management, project management, business development, event management, customer experience management and team leadership. My strengths are creativity, independence, leadership of people, conceptualization and strategy thinking, focus on delivery, and a great customer-centric attitude. With industry knowledge primarily from health, education, retail and horeca. Voluntarily involved at non-profits working with students of primary, secondary and high schools.

CUSTOMER EXPERIENCE

Michal Štefan

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